Saskatchewan Independent Automotive Professionals Code of Ethics

The purpose of this Code of Ethics is to ensure members adhere to the standards and principles of the Saskatchewan Independent Automotive Professionals.  The publication of this Code will further serve to strengthen the relationship between the independent automotive service provider, their clients and the members of their communities.

The role of the independent automotive service provider is to advise and councel the consumer in preventative vehicle maintenance and repair in a knowledgeable and professional manner.  With this position comes the responsibility to uphold and evolve the standards of the profession for the continuing benefit of clients, employees and industry peers.  An independent automotive service provider’s success is rooted in integrity, competence and accountability.

Service Providers Pledge

As an independent automotive service provider and association member, I value my reputation within the community and industry.  I subscribe to all association standards and principles and comply with all local, provincial and federal laws.  On behalf of this independent automotive service provider and our employees, I pledge our:

Integrity

• We will operate our business in accord with the highest standards of ethical conduct
• We will treat each client in an open, honest and equitable fashion.
• We will treat industry peers with honesty and respect.

Competence

• We will service our clients in a knowledgeable and professional manner.
• We will present products and services clearly and factually.
• We will uphold the brands we represent.

Accountability

• We will resolve customer concerns promptly and courteously.
• We will stand behind our promises.
• We will stand behind our warranties.